Polityka zwrotu kosztów

WM Store Return and Refund Policy

Overview

At WM Store, we are committed to providing our customers with the best shopping experience. If you are not satisfied with your purchase, we offer a straightforward return and refund policy. This policy outlines the terms for returns and refunds for products sourced from our dropshipping wholesaler, BigBuy.

Returns

Eligibility for Returns

• Items must be returned within 14 days of the delivery date.
• Items must be in new, unused condition with all original tags and packaging intact.
• Some items are non-returnable, including perishable goods, custom-made products, and personal care items. Please refer to the product description for specific details.

Return Process

1. To initiate a return, contact our customer service at info@wm24store.com with your order number and reason for return.
2. Once your return is approved, we will provide detailed instructions and the return shipping address.
3. Return shipping costs are covered by the customer unless the return is due to our error (e.g., wrong item shipped, defective product).

Refunds

Processing Refunds

• Refunds are processed once the returned item is received and inspected.
• Approved refunds will be issued to the original payment method within 5-10 business days.
• A notification email will be sent once the refund has been processed.

Non-Refundable Situations

• Items not in original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 14 days after delivery.

Damaged or Defective Items

• If you receive a damaged or defective item, contact us immediately at info@wm24store.com with photos of the damage or defect.
• We will arrange for a replacement or a full refund, including return shipping costs, if applicable.

Exchanges

• We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.

Order Cancellations

• Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours, the order may have been processed and shipped.

Contact Information

For any questions about our return and refund policy, please contact us:

• Email: info@wm24store.com
• Phone: +43 1 4104437
• Address: Wilhelmstraße 37, Wien 1120 Österreich

Compliance with BigBuy and Google Merchant Center

• This policy complies with BigBuy's return and refund terms. For more information on BigBuy’s policies, visit their official website at BigBuy website.
• Our policy meets Google Merchant Center's requirements for transparency and customer service.

We are dedicated to ensuring your satisfaction. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.